Catering and Conference Services Manager
Location: La Jolla
Be a part of the diverse team at La Jolla Beach & Tennis Club, Inc. Our landmark hotels and restaurants have become La Jolla institutions, which are founded on family values and community mindedness. La Jolla Beach & Tennis Club, Inc. offers excellent benefits and a great work environment for our employees.
What we offer:
- Free daily meal and salad bar
- Free parking
- Benefits including: Medical, Dental, Vision, 401K (based on employment status)
- Paid vacation, sick, and holiday time
- Dining discounts for employees (and up to 6 guests) at the Marine Room, The Shores Restaurant, and our Club Dining!
- Property retail shop and hotel discounts
- $500 referral bonus for referring new employees to The La Jolla Beach & Tennis Club
What we ask:
- Consistently provide professional, attentive, and genuinely friendly service
- Promote and follow LJBTC, Inc's Signature Service standards and requirements to ensure a lasting impression of exemplary service resulting in satisfied and loyal members and guests
Salary Exempt 75K - 80K
Full Time
SUMMARY
Sells and services events at La Jolla Beach and Tennis Club, the Shores Hotel (and restaurant,) and the Marine Room. Responds to leads and executes sales proposals and contracts. Represents the venues at events and within the business community. Serves as a liaison with Banquets and the culinary team.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Achieve and exceed personal room night and catering goals.
- Analyze and estimate the total value of each piece of business and negotiate the best situation for achieving optimum revenue for the hotel while ensuring excellent customer service.
- Promotes and sells LJBTC banquet space including the LJBTC, The Shores and restaurant, and Marine Room.
- Ensures all BEOs are reviewed and corrected before the BEO meetings.
- Oversee contract details and handling of all food, beverage, setup, audiovisual, resumes, welcome letters, and Banquet Event Orders for events.
- Upsells all aspects of events to include dcor and specialty items for events.
- Liaises with banquet staff in order to turnover event execution and client relationship once planning has been completed and the client is in-house.
- Orders operational supplies needed for events. Follow through of billing, delivery, serving and pickup of all items.
- Completes and follows through on all Catering and Conference Services internal and external communication, including but not limited to accounting concerns, property requests, resumes and engineering requests.
- Possesses excellent interpersonal and sales-related skills for both selling and servicing events.
- Demonstrate extensive knowledge of meeting room capacities, banquet set up, audio-visual and any other pertinent details as they relate to events.
- Has extensive knowledge of food and beverage products, proper preparation and presentation of food and beverage items, including wine sales and service.
- Investigates and resolves food quality and service complaints.
- Collaborate, communicate, and participate as a team player with fellow managers.
- Be a leader and role model to all team members.
- Entertain clients on property.
- Meet guests for site inspections, meet with guests upon arrival and departure and provide knowledgeable information about the properties.
- Finalize event BEOs and resumes.
- Attend BEO meetings and resume meetings.
- Able to manage multiple tasks.
- Send professional correspondence to guests.
- Coordinate VIP amenity deliveries as needed.
- Develop and maintain positive rapport with group contacts/meeting planners.
- Demonstrate self-confidence, energy, and enthusiasm.
- Organize and maintain group room files and forward group sales related documents to other departments as required in a timely manner.
- Complete any reasonable request from your supervisors.
- Consistently present a polished, professional image representing all La Jolla Beach and Tennis Club entities
- Will be self-motivated, team-oriented, ambitious, and driven for sales success.
- Other duties as assigned.
SUPERVISORY RESPONSIBILITIES
- Manage subordinates in the Catering and Conference Service Departments.
- Participates in the evaluation of employees.
- Supervisory responsibilities in accordance with the organization's policies and applicable laws.
- Duties include interviewing, hiring, training employees, planning, assigning, directing, and reviewing work.
- Appraising performance, rewarding and disciplining employees, addressing complaints, and resolving employee and/or employee related issues.
QUALIFICATION REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Four-year college degree or equivalent education/experience preferred. A minimum of three years of employment in a related position.
My signature below indicates I have read and fully understand the above Job Description and will abide by all its requirements. I understand that violation of any of the stated responsibilities and duties is ground for disciplinary action up to and including termination. Apply
