About Us:

Castaway, Burbank is an award-winning restaurant and special event venue renowned for its sweeping views of Los Angeles and its commitment to delivering a unique dining experience where every guest feels like a star, and every seat is magic. Our stunning event spaces make Castaway a premier destination for weddings, corporate gatherings, and private celebrations, offering an unforgettable backdrop for every occasion.

Castaway has been featured in the prestigious Top 100 Independents list by Restaurant Magazine, generating an impressive $27MM in sales volume, and named Best Steakhouse, Scenic Views, and Most Booked by OpenTable in 2024.

Position Overview:
The Catering Sales Manager will be responsible for driving catering and event sales by developing relationships with clients, planning and coordinating events, and ensuring a seamless experience from start to finish. This role requires a proactive, detail-oriented individual who can meet and exceed sales targets while providing top-tier client service.

Competitive Benefits:

• Industry-leading compensation package
• Comprehensive Health Plans that include, a variety of medical and dental plans, employer contribution HSA for yourself and dependents.
• Lifestyle Spending Account benefit, which supports you and your family in numerous ways such as through gym memberships, child care, student loans & more!
• Variety of Supplemental Benefit Plans for life's unknowns
• 401k with annual employer match after 12 months (ER match 25% of the first 5% contribution)
• Employer paid life Insurance throughout the length of employment
• Monthly Reward Dollars to use at various company locations.
• Paid/Floating holidays for 4 major holidays
• Management Referral Program with up to a $4,000 payout for qualifying management positions

Job Duties:

• Maintain or exceed budgeted booking goals and revenue in all special event areas.
• Drive sales across a wide range of market segments, including corporate, socials, nonprofit, and wedding clients.
• Operate effectively in a fast-paced, high volume sales environment, demonstrating resilience and adaptability.
• Build and maintain long-term client relationships that generate repeat business and strong customer loyalty.
• Proactively participate in industry associations, hospitality organizations, and networking groups to stay connected and increase visibility.
• Utilize a variety of sales techniques including persuasive presentation skills, strong closing strategies, and effective negotiation tactics.
• Conduct professional and inviting site tours and in-dept client presentations to showcase venue capabilities.
• Actively participate in community/civic activities to maintain awareness within community and to create booking opportunities.
• Partner closely with the banquet and culinary teams to ensure seamless event execution and exceptional guest experiences.
• Create detailed and accurate Banquet Event Orders (BEOs) and communicate all event details clearly to the operations team.
• Assess event needs in real time, make quick decisions, and implement effective solutions when challenges arises.
• Stay informed on industry trends, competitor offerings, and market dynamics to maintain a competitive edge.
• Provide complete and detailed banquet event orders to set the operations team up for success.

Education/Experience:

• 4+ years in Catering Sales/Event Sales required.
• Must have experience at a similar size property and with a similar sales volume.
• Advanced knowledge of venue features, benefits, and competing venues within the market.
• Able to set priorities, plan, organize, and delegate.
• Written communication skills to be concise, well organized, complete, and clear.
• Strong organization skills and attention to detail.
• Ability to work effectively under time constraints and deadlines.
• Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.
• Positive attitude, ability to work well in a fast-paced environment, and have fun in the workplace.

Required Skills:

• Excellent interpersonal, verbal, and written communication skills.
• Excellent knowledge of catering management software, such as Delphi, Certify, SalesForce, etc.
• Advanced knowledge of sales skills, revenue management, training, and motivation of peers.
• Work with fluctuating schedule based on departmental requirements.
• Detailed oriented with a strong emphasis on accuracy.
• Strong background in hospitality and event planning.
• Must possess strong PC skills with a working knowledge of MS Excel, Word, Office, Outlook, and CRM platforms.

Disclaimer: The above job description is meant to describe the general nature and level of work being performed; and is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.

We are an Equal Opportunity Employer. We recognize that people are our finest asset. It is our policy to provide equal employment opportunities to all individuals, regardless of race, creed, color, religion or belief, national origin, sex, ancestry, age, marital status, veteran status, disability, medical condition, gender identity or sexual orientation or any other classification protected by law.

Specialty Restaurants Corporation maintains a drug free workplace. The Company will consider for employment qualified applications with criminal histories in a manner that is consistent with local, state, and federal law.

All job offers are contingent upon successfully passing a background check.