As a Client Experience Specialist, you will be essential in creating memorable experiences for our guests. Your key responsibilities include: Delivering outstanding customer service to guests, owners, and visitors. Assisting guests with warmth and efficiency, ensuring a proactive focus on follow-up. Acquiring extensive knowledge about our resort operations and local attractions. Establishing strong partnerships with local restaurants, shops, and businesses to enhance guest offerings. Communicating effectively with operations partners and vendors to guarantee seamless service delivery. Providing administrative support to the marketing and sales team on various tasks. Managing the inventory and brochures at the concierge desk to ensure availability for guests. Preparing and delivering important communications to guests ahead of their arrivals. Offering assistance for the arrival of guest packages. Facilitating smooth communication and correspondence with guests. Acting as a liaison for services and the sales center to streamline operations. Collaborating with resort associates to elevate the overall guest experience. If you have a passion for hospitality and a desire to make a positive impact, we would be thrilled to hear from you!