Customer Service Representative

New Yesterday

Customer Service Representative (CSR)

Looking for a customer service-oriented Customer Service Representative (CSR) to join our team. The ideal candidate will possess excellent customer service skills which include excellent communication, both verbal and written, and problem-solving skills. We are looking for a friendly, outgoing individual who enjoys working in a team environment. The ideal candidate must have a minimum of one year of call center experience and be comfortable working in a fast-paced environment.

Qualifications:

  • High School diploma or equivalent required; some college preferred
  • Strong data entry skills with attention to detail and accuracy with at least 1 year call center experience
  • Must be able to pass a criminal background check and drug screening
  • Excellent phone etiquette and ability to communicate clearly and effectively
  • Proficient computer skills and ability to learn multiple new software
  • Ability to work in a fast-paced environment and handle high call volumes
  • Strong problem-solving skills and ability to build rapport with customers
  • Ability to stay calm and maintain a positive attitude even in challenging situations
  • 30 WPM+ typing

Responsibilities:

  • Take calls and respond to customer inquiries in a professional and timely manner
  • Able to communicate clearly with customers and employees in a professional manner both verbally and in writing
  • Provide accurate information about products, services and company policies
  • Ability to sit for long periods of time
  • Handle customer complaints when possible and resolve issues to ensure customer satisfaction
  • Perform data entry tasks to update customer records and maintain accurate documentation
  • Always keep the customer information confidential
  • Adhere to the attendance policy of the Call Center
  • Other duties as assigned

Schedule:

  • Monday through Friday
  • Saturdays as needed

Heartland Home Service is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Apply
Location:
Warren

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