Part-Time Contact Center Agent - 2nd Shift Schedule : 2nd Shift 4:00PM - 8:00PM (20 hours/week, 7-day availability) Pay : $20/hour At Wawa, our Contact Center Agents are the friendly voices that store Associates and customers reach out to for a variety of needs. We're proud to be part of a beloved brand that prioritizes people, integrity, and brightening each day. If you are passionate about assisting our internal and external customers and enjoy being part of a collaborative team, this might be the perfect role for you! What You'll Do: Deliver exceptional customer experiences as a Contact Center Agent. Engage in a hybrid work environment in our Media, PA office to cultivate meaningful relationships with teammates. Note: fully remote work is not available. Participate in comprehensive in-office and remote training to learn effective issue resolution and escalation techniques. We provide extensive resources, including training documents, knowledgebases, and personalized coaching. Support various departments such as Technology and Store Operations while managing multiple priorities. Your success here can lead to potential career advancements at Wawa. Receive opportunities for professional development and potential compensation increases beyond your current role. Things You Enjoy: You are comfortable using multiple applications simultaneously and adapt well to evolving technology. You can swiftly analyze problems and troubleshoot with limited information. You thrive working collaboratively and independently, while maintaining composure under pressure. You have excellent verbal and written communication skills, and you're detail-oriented and organized. You are flexible in your scheduling and ready to work based on the needs of the business, including weekdays, weekends, and shifts that may vary. What You Bring: Strong technology troubleshooting skills from your past roles. Proficiency in Microsoft Office, with particular familiarity with Outlook and Teams. Experience utilizing web-based platforms to provide effective customer solutions. 2-3 years of experience in a call center or customer recovery setting. A high school diploma, technical certification, or equivalent experience. Bilingual abilities in Spanish and English are a plus. Requirements: Candidates must be available for both in-office training and post-training as this is a hybrid position. Fully remote work is not an option. Proof of a high-speed internet connection is required, with a minimum speed of 1MBPS download and 768 Kbps upload. Wawa offers extensive benefits for eligible Associates, including health benefits, an Employee Stock Ownership Plan (ESOP), 401(k), an Education Assistance Program, paid time off, and access to various wellness programs. Eligibility is defined under the plan terms. If you require an accommodation to complete an application, please contact our Associate Service Center. Wawa, Inc. is an equal opportunity employer. We promote a work environment where all Associates are treated with respect and fairness, free from discrimination in any form. We hire and evaluate all applicants without regard to characteristics protected by law.