Advanced Medical Support Assistant

The Advanced Medical Support Assistant position serves as a Clinic Clerk and is a foundational role within the VHA Patient Aligned Care Team (PACT) initiative at the Richmond VAMC Spinal Cord Injury and Disorders Service located at the Central Virginia VA Health Care System. Responsibilities include:

• Schedule appointments and utilize the Electronic Waiting List accurately in a timely manner.
• Notify supervisor when clinic access is less than desirable or if an individual patient cannot be scheduled within mandated clinic timeframes.
• Daily review of active/pending consults, Electronic Wait List, Recall list and Audiocare communications for accuracy and disposition.
• Participate in the daily team let huddles and weekly team meetings where patient care planning and management occur.

Work Schedule: 8:00am-4:30pm (Monday-Friday)

Telework: Not Available

Functional Statement #: 000000

Relocation/Recruitment Incentives: Not Authorized

Permanent Change of Station (PCS): Not Authorized

Requirements:

• You must be a U.S. Citizen to apply for this job.
• Selective Service Registration is required for males born after 12/31/1959.
• Must be proficient in written and spoken English.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process.
• Acceptable form(s) of identification will be required to complete pre-employment requirements.

Qualifications:

Basic Requirements:

• United States Citizenship: Be a citizen of the United States (U.S.).
• Experience. No experience required.
• Education. High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education.
• Licensure/Certification/Registration. None

Assignment:

The Advanced MSA provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model. Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources.

Physical Requirements: See VA Directive and Handbook 5019, Employee Occupational Health Service for requirements.

Education Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment.

Additional Information:

• Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee.
• This position is in the Excepted Service and does not confer competitive status.
• VA encourages persons with disabilities to apply.