Customer Service Representative

Leverage your customer service expertise and provide billing support to a company's customers, all from the comfort of your own home!

Stride 2 Hire works with our premier partner, Parkes & Co., who connects small call center companies, run by people like you, to prestigious Fortune 500 clients through a virtual platform. Parkes & Co. provides the clients, you provide the service. You have the power to choose your clients, and schedule from the comfort of your own home. You have the opportunity to live your work from home dream. When you own your own business, you're the boss.

What to Expect

What's needed to provide customer support for this client - Assisting callers with billing inquiries - Determining offerings customers are missing - Making upgrade and add-on service recommendations - Ensuring First Call Resolution (FCR) and complete Customer Satisfaction (VOC) - Coding sales accurately and completely

What It Takes to Succeed

Must-have qualities and capabilities - Familiarity with company processes and policies - Clear, confident and professional communication skills to build trust and rapport - Understanding of "client call flow" - Quick-thinking management of client needs - Assertiveness to promote additional products and services - Empathy and a sincere desire to assist and prioritize the customer - Tenacity to understand and deliver on customers' needs

Education Necessary

No degrees necessary - great work from home opportunity for anyone who is ready to start a business and be their own boss.

What You'll Be Doing

Providing great inbound, billing customer service calls.

What You Need to Get Started

- Apply - A computer - High speed wired Internet (No WiFi) - Phone with headset - Pass a background screening

Requirements

Background Screening: Have no felonies or fraudulent behaviors. PC Requirements: A desktop/tower computer with a separate monitor is recommended. Dual boot machines, Netbooks, and Tablets are prohibited from use. All-in-One computers are not currently compatible with any client programs.

CPU Speed: Dual-core 2.8 GHz or better or Intel i class or AMD Phenom X2 class or better. Atom, Celeron, Pentium and Opteron processors are not permitted.

Hard Drive: 20 GB or more of available space. 60 GB or more of total space.

Memory: 4 GB of RAM or better.

Operating System: Windows 7 or Windows 10. Windows 8/8.1 not supported by some clients.

Standard Connection and Speed: Hard-wired connection (no wireless). Minimum 10 mbps download / Minimum 3 mbps upload. Maximum Latency Threshold 120 milliseconds (ms).

Monitor Recommendations: 1280 x 1024 (SXGA) screen resolution. 1920 x 1080 (Full HD or 1080p). Dual monitors may be required on some client programs.

Benefits

Work from home. Determine your own work schedule. Scalable income opportunity.