Join Our Team as a Business Process Specialist! At Marsh McLennan Agency (MMA), we believe that our award-winning, inclusive workplace culture is shaped by exceptional individuals committed to making a meaningful impact. As a Business Process Specialist, you'll play a key role in enhancing our client service processes with the backing of North America's leading insurance solutions provider. Your Daily Responsibilities Include: Becoming an expert in client service processes and working closely with various applications, including our agency management system. Leading projects focused on developing and implementing innovative processes and systems. Designing and executing solutions that enhance efficiency by connecting team members with essential resources. Additional Duties: Engaging in regional workgroups to define requirements and implement best-in-class business processes. Documenting and maintaining procedures for ongoing use and training reference. Collaborating with stakeholders to identify challenges and craft scalable solutions, adhering to MMA's core values of integrity, collaboration, passion, innovation, and accountability. Your Profile: If you possess the following skills and experience, we would love to meet you: 4+ years of experience in the insurance sector. Critical thinking, analytical, and problem-solving abilities. A strong focus on process improvement to enhance workflow efficiency and quality. Excellent organizational skills to balance multiple projects and follow through on deliverables. Permanent legal work authorization in the U.S. without the need for sponsorship. Experience with agency management systems like Applied Epic, CSR24, and Indio. While the following skills are beneficial, they are not required for application: Experience with reporting solutions that integrate with agency management systems. Skills in building or delivering training programs. Ability to create and maintain procedure documentation. We encourage candidates who meet some, but not all, of these criteria to apply. Your potential is what we are looking for! Benefits: MMA values the contributions of its employees and promotes well-being through a comprehensive benefits program. Enjoy generous time-off policies, tuition reimbursement, remote work opportunities with required travel, charitable contribution matching, and stock purchase options. Explore more about your future with MMA on our website or through our recruiting materials. Connect with us on social media to see our vibrant community in action. Embrace Diversity: At MMA, we celebrate diverse backgrounds, perspectives, and talents. We welcome individuals with integrity and ambition eager to join our client-focused teams. Marsh McLennan is an Equal Opportunity Employer. #LI-REMOTE The applicable base salary range for this role is $74,600 to $139,100. Your final salary will be based on experience, skills, and other relevant factors. This position may also be eligible for performance-based incentives. We offer a competitive total rewards package including health benefits, retirement programs, and employee assistance resources. Applications accepted until April 4, 2026.