Commercial Roofing Service Manager

The Commercial Roofing Service Manager is responsible for leading the service department by overseeing all aspects of commercial roof repair, maintenance, and service operations. This role ensures timely, cost-effective, and high-quality execution of service projects while driving service-related revenue, maintaining strong customer relationships, and identifying sales opportunities. The ideal candidate has a strong operational background combined with proven, hands-on sales experience in a high-volume or high-value environment.

• Schedule, dispatch, and manage daily work orders and service calls.

• Review, develop, and approve job scopes, estimates, and proposals.

• Ensure all service work complies with company quality standards and safety regulations.

• Track job costs and profitability, managing budgets and controlling expenses.

• Recruit, train, and manage a team of service technicians and coordinators.

• Conduct performance evaluations and provide coaching and development.

• Ensure technicians are properly equipped and trained for current roofing systems and repair techniques.

• Serve as the primary point of contact for commercial service customers.

• Actively drive service sales by identifying repair, maintenance, and preventative service opportunities.

• Build, maintain, and grow customer relationships to generate repeat and new service business.

• Participate directly in inspections, proposal development, pricing discussions, and closing service work.

• Assist sales and estimating teams with inspections, technical input, and job scope development.

• Address and resolve customer complaints or issues in a timely and professional manner.

• Maintain accurate service records, job documentation, and reports.

• Coordinate with accounting for invoicing and collections.

• Monitor inventory and manage procurement of tools, materials, and supplies for service work.

• Proven track record in heavy sales environments, including customer development, estimating, negotiating, and closing work.

• At least 2 years in a supervisory or managerial role.

• Strong knowledge of low-slope and flat roofing systems (e.g., TPO, EPDM, Modified Bitumen, PVC).

• Excellent leadership, communication, and organizational skills.

• Proficient in Microsoft Office and service management software.

• Valid drivers license with clean driving record.

• OSHA 10/30 certification.

• Experience with CRM systems or construction project management tools.

• Background in B2B or commercial construction sales.

• Regular site visits, including roof access and work in outdoor conditions.

• Office and field-based responsibilities.

• Occasional travel and availability for emergency service calls outside of standard business hours.

• Competitive salary based on experience.

• Performance-based bonuses or incentives tied to service sales and department performance.

• Health, dental, and vision insurance.

• 401(k).

• Phone and laptop.

• Paid time off.

Company is an Equal Opportunity Employer.

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