Customer Relationship Specialist

New Today

Our Client, a Aesthetics and skincare solutions company, is looking for a Customer Relationship Specialist for their Nashville, TN (onsite) location.
Responsibilities: Act as a liaison by managing both incoming and outgoing calls, emails, or live chat support. Ensure the best experience possible, no matter what channel our customers choose to contact us. Work alongside sales professionals to deliver a high-end customer experience. Take ownership of account interactions from beginning to end. Complete thoughtful, personalized responses to a variety of customer request such as: General Inquires Account Creation Pricing Product Orders/Returns Billing Inquiries Payments Upselling and Cross selling - Great starting point from which to grow toward a sales career. Contribute to the ongoing success of your team by achieving goals and objectives . Inbound Call Requests Include: Onboarding Revenue Orders Sample Orders Billing Inquiry Shipping/Tracking Account Password Reset Invoices Account Set-up Performance Metrics (KPIs): Average Handle Time (AHT) Customer Satisfaction Quality Monitoring of Calls
Requirements: Associate/bachelor’s degree, or equivalent work experience. years’ experience in a call center/inside sales role. The ability to exercise initiative. Strong communication skills: oral, written, and interpersonal. Proficiency in Microsoft Office applications: Word, Excel, PowerPoint, SharePoint, and OneNote. Knowledge of customer service principles and practices. A strong understanding of telephony and technology, and not be intimidated by it. The ideal candidate must be comfortable working in a fast-paced environment.
Why Should You Apply? Excellent growth and advancement opportunities
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Location:
Nashville

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