Customer Service Representative

Enloe Health is a Level II Trauma Center located in beautiful Northern California. We offer a full array of medical services, and our mission is to elevate the health of the communities we serve. As a Planetree organization, we place high value on hiring the right team to care for our patients and their familiescare that is steeped in compassion, human connection, and mutual support. If you feel called to make a meaningful impact through empathetic, person-centered care, and thrive in a culture that values collaboration and purpose, we welcome you to join our team.

**This is a temporary position**

Position Summary:

The Customer Service Representative is responsible for providing information, processing referrals, and coordinating delivery of medical equipment to be used in the home. They are responsible for acceptance of referrals and collection of patient demographic and insurance information, including obtaining authorizations. They schedule all clinical visits to the patient and gather all appropriate documentation. Serves as a liaison between the patient, physician, insurance company and other health care providers. The Customer Service Representative must maintain strict confidentiality in all matters pertaining to patients of Enloe Health.

Education / Training / Experience:

Minimum:

• One year experience in customer service
• Six months experience in a healthcare or related setting performing tasks such as patient registration, insurance verification, medical billing, patient DME education or handling of DME equipment.

Desired:

• Medical terminology
• Previous home medical equipment to include knowledge of supply items, EPIC order review and understanding of basic insurance coverage for DME items.

Skills / Knowledge / Abilities:

Must have excellent telephone communication skills and interpersonal skills to maintain a high degree of rapport with patients, co-workers, physicians and the public. Must be able to follow instructions, work quickly and accurately in a fast-paced environment. Must be able to work under, but not require constant and direct supervision. Analytical and grammatical skills are necessary to communicate effectively, verbally and in writing. Capable of using Microsoft Word, Excel, Outlook (Microsoft Office Suite) for a variety of support functions. Organizational and multi-tasking skills are essential. Must show sensitivity for the patient and family and maintain strict confidentiality. Must be able to fulfill the essential functions of the position.