Customer Service Representative Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what's next. Let's define tomorrow, together. Whether our customers are traveling for business or pleasure, you are the professional in the airport that crafts important connections and encourages an environment where everyone feels welcome, valued, and respected. You will be interacting with our domestic and international customers in our lobbies and at gates, helping them with ticketing, baggage, greeting customers as they start and end their journey and doing it with a smile. You will provide friendly, professional, confident, and insightful service to help resolve customer travel issues and make their experience memorable. What Are Your Responsibilities: Interacting with customers in a kind and useful manner is key to crafting memorable experiences and building customer loyalty and dedication. Stepping up and anticipating customer needs while maintaining a strong sense of responsibility when we have inconvenienced a customer. Working each and every day with a safety mentality by ensuring we hold ourselves and each other to the highest standards. Navigating challenges by being steady yet adaptable. Maintaining composure and managing issues while not taking customer frustration personally. Working collaboratively with others, supporting your colleagues, and helping them be successful with new processes and technologies Qualifications What You Need to Succeed (Minimum Requirements): At least 18 years old High school diploma, GED, or equivalent Comfortable with computers, mobile devices, and new technologies Able to stand, walk, and handle baggage for an eight-hour shift Able to read, write and speak English fluently Ability to communicate with other departments and flight crews Must be eligible to acquire and maintain credentials vital for the position Must pass a background check Must pass a pre-placement drug screen Position-specific clearances include but are not limited to FAA, TSA, Port Authority, U.S. Customs and U.S. Postal Service clearances Available during day and night shifts, weekends, and holidays; mandatory overtime may be required based on operational need Able lift up to 70 lbs Ability to obtain required training certifications, perform safety checks, and successfully complete job functions, including but not limited to Ticket Counters, Gates, Baggage, and operating passenger loading bridges Must be legally authorized to work in the United States for any employer without sponsorship Successful completion of interview and assessment required to meet job qualifications Reliable, punctual attendance is a crucial function of the position Ability to meet our uniform, and appearance standards Must be willing and able to work 100% on-site