Role overview

We're hiring a Customer Success Manager to own relationships with high-volume staffing agency clients and drive measurable hiring outcomes. You'll act as an extension of the agency recruiting team—designing recruitment-marketing strategy, optimizing applicant flow, and translating performance data into actions that speed hires and reduce cost. This is a fast-paced, highly consultative role that partners closely with Sales, Product, and Operations.

What you'll do

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• Own a portfolio of staffing agency accounts, serving as the primary client contact and trusted advisor.
  
• Onboard recruiters and agency teams to engin's platform and run regular performance check-ins focused on outcomes and pipeline health.
  
• Design and optimize job distribution, channel mix, budgets, and content for high-volume and niche roles.
  
• Monitor staffing metrics (apps per req, CPA, submittals ? interviews ? starts, time-to-hire) and translate them into clear recommendations.
  
• Train users on best practices for requisition management, applicant review, and performance interpretation.
  
• Proactively identify risks, surface expansion/renewal opportunities, and feed staffing-specific insights into Product and Ops.
  

Why you'll love it

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• Fully remote, fast-growing company where your work directly impacts product direction and client success.
  
• Collaborative, inclusive team and meaningful ownership of a core customer segment.
  
• Competitive compensation and the chance to define and scale this role over the next 9 months.
  

Salary

Required Skills

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• 3+ years in Customer Success, Account Management, or Recruiting/Staffing operations supporting high-volume hiring.
  
• Strong operational knowledge of staffing workflows and experience managing multiple recruiter or mid-market stakeholders simultaneously.
  
• Data-driven: comfortable tracking metrics (CPA, time-to-hire, conversion rates) and using analytics to improve outcomes.
  
• Exceptional communication and relationship-building skills; consultative and client-facing.
  
• Highly organized, executes with urgency, and comfortable balancing competing priorities.
  
• Proficient with ATS/CRM/analytics tools and quick to learn new systems.
  

Desired Skills

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• 4+ years in a staffing, agency, or HR-tech customer success role.
  
• Hands-on experience with recruitment marketing, CPC/CPA campaign management or programmatic job advertising.
  
• Experience supporting healthcare allied roles, travel, or blue-collar/skilled trades.
  
• Practical use of generative AI (ChatGPT, Claude, Gemini or similar) for workflow, analysis, or client strategy.
  
• Bachelor's degree in Business, HR, or related field.
  

About engin sciences

engin™ is the AI powered marketing & automation platform for staffing and recruiting teams. We go beyond a single point solution and deliver value through intelligent job advertising, AI voice screening technology, and a fully integrated candidate engagement platform. With engin, staffing agencies will achieve 2-3x recruiter productivity, 40% improvement in recruitment marketing ROI, and 30% faster time to fill.

We're building the agentic infrastructure for the next generation of work, starting with mission-critical American industries like healthcare, skilled trades, and frontline operations. xzgxqkn

Benefits

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• Competitive salary, meaningful stock options, and full benefits (Health, Dental, Vision)
  
• Opportunity to join a fast-growing, AI-native recruitment technology company
  
• Meaningful ownership over engin's growth motion and category positioning
  
• Collaborative, ambitious, and low-ego team environment
  
• Remote-friendly with preference for NYC-based candidates
  
• Real impact on the future of staffing, recruiting, and work itself
  

Equal opportunity employer