Family Advocate

The Family Advocate (FA) is a vital member of the Nest Health interdisciplinary care team who has training and experience as a Medical Assistant (MA). The FA provides direct patient care to adults and children in the home setting (under the supervision of an authorized clinician) and has lived experience with the communities served by Nest Health. The FA has excellent interpersonal skills, which enables effective collaboration with patients, doctors, nurses, and other professionals and helps build trust and maintain a strong connection to Nest family members. The FA has strong attention to detail and organizational skills. The FA coordinates services delivered by Nest Health and helps refer to external social care providers that address the social drivers of health (food insecurity, housing instability, domestic violence, financial hardship, and lack of access to transportation, for example). The FA participates in outreach efforts to Nest families.

The FA provides direct patient care and support for a panel of patients in the home setting which may include but not limited to the following:

• Perform tasks under the direction of the licensed provider including taking vital signs, updating patient history, collecting lab specimen, and assisting with exams
• Administer oral, topical, and injectable medications and/or vaccinations
• Interview patients and record medical history including standardized screening questionnaires
• Assist providers in procedures using aseptic techniques
• Adhere to infection control standards including, but not limited to, hand hygiene, use of PPE, and isolation of patients with known infectious disease.
• Complete accurate EMR documentation of patient information and services provided per the requirements of Nest Health

Demonstrate effective teamwork, communication, and collaboration as part of an interdisciplinary care team

Assists in patient registration, administrative workflows, and prior authorization approvals

Fulfill clerical responsibilities which may include, sending/receiving/scanning medical records, obtaining diagnostic reports, hospital notes & referral information, completing forms/requisitions, managing the charting process & sending specimens to labs

Actively participate in all compliance-related matters including, but not limited to, equipment, laboratory tests, medications, and vaccine inventory

Provide information and assistance through advocacy, navigation support, and education to Nest families on availability and eligibility of health and social care services. Follow up with families to ensure they were able to access the resources provided/suggested by Nest

Collaborate with the interdisciplinary team to proactively contact families and ensure they are connected to the providers, resources, support they need to meet their family health goals

Participate in outreach efforts to Nest families including explaining program details to potential families

Nest understands that job requirements sometimes exclude people who identify with historically marginalized groups from applying to jobs for which they are qualified. Even if you don't meet 100% of the requirements listed, or if you achieved these requirements through unconventional channels, we encourage you to apply.

Nest and its leaders have won multiple awards including Rock Health's Next-Gen Pediatric innovations, New York Times Top Five Who Spread Hope, New Orleans City Business Power 50, and CB Insights Digital 150. Additionally, Nest has become a prominent thought and brand leader garnering national attention from outlets such as 60 Minutes, Business Insider, NYTimes, Fierce Healthcare, Axios, and others. More recently, they were recognized on Inc.'s Female Founder 500 List for 2025.

Nest Health celebrates the diversity of our patient population and seeks diversity on our team. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristics.