NEN, part of Japan-based GENDA, is the leading amusement vending service with over 55,000 machines in more than 15,000 locations nationwide. We are searching for a dedicated and proactive Field Service Technician who thrives in a dynamic environment and consistently delivers exceptional results. National Entertainment Network has an immediate full-time opening for the position of Field Service Technician (FSA). This route technician role is based out of our Santa Rosa, CA office. Your main responsibility will be managing a designated territory with professionalism and efficiency. Key Responsibilities: Diagnose and repair equipment, plus troubleshoot any technical issues that arise. Merchandise gaming equipment, including plush toys and prizes as necessary. Keep amusement equipment at customer locations well-maintained, stocked, and in compliance with company cleanliness and aesthetic standards. Handle accurate route collections of revenue, following proper cash handling procedures. Build and maintain strong professional relationships with clients and their staff. Maintain meticulous records related to equipment meters. Complete follow-ups as assigned. Maximize revenue potential at each location through strategic equipment placement and promotional opportunities. Identify new business leads as they arise. Qualifications: Proven experience managing a service route or relevant field service background. Experience in the amusement gaming industry is highly desirable. Minimum two years of experience in electronics or mechanical repairs preferred. Minimum two years of cash handling experience preferred. Must have a clean and maintained driving record. Detail-oriented with a strong customer service focus. Reliable, punctual, and dedicated to customer satisfaction. Efficient in managing workloads with minimal supervision. Accountable, productive, and personable. Ability to work accurately and efficiently. Strong organizational skills for managing paperwork, tools, and parts. Willingness to travel overnight as needed. Benefits: Company vehicle provided for job duties. Health insurance (medical, dental, vision). Life insurance and disability coverage. 401(k) plan with company match. Paid time off including vacation, sick leave, and holidays. Partially paid pregnancy disability leave. Flexible working hours. GENDA Americas is the North American hub of GENDA , a global leader in amusement and entertainment. Our mission is clear: to create joy, deliver value, and strengthen communities by enhancing leading entertainment brands across Canada and the USA. We are an Equal Opportunity Employer and consider all qualified applicants regardless of race, color, religion, sex, national origin, age, disability, veteran status, or any other status protected by applicable law. Employment is contingent upon candidates authorizing work in the United States; the company participates in E-Verify. Visa sponsorship is not provided. Offers of employment may depend on successful background checks and other pre-employment requirements, per applicable laws. Applicants needing accommodation during the application or interview process should notify the company. Compensation: $22 per hour