Job Title:  Front Desk Administrator – Resident Services

The following information aims to provide potential candidates with a better understanding of the requirements for this role.

Location:  Memphis, TN (In-Person) Job Type:  Full-time Pay:  $45,000.00 - $50,000.00 per year Date Posted: 03.20.26

Job Summary & Company Information Premier Property Management Group is hiring a Front Desk Administrator to be the first point of contact for our residents. This is not a traditional receptionist role—this is a decision-making, problem-solving, customer-forward position. You’ll join a fast-paced and collaborative team that manages over 8,200 single-family homes across 13 cities on behalf of 4,000+ investors worldwide. If you are quick on your feet, love helping people, and thrive in a dynamic environment, this may be your next great opportunity. Whether you’re restarting your career or looking to grow in a new direction, we welcome professionals who bring a great attitude and a readiness to work.

Property management experience is helpful but not required.

General Accountabilities Answer incoming calls from residents and resolve issues with ownership and urgency Handle front desk responsibilities such as receiving and processing payments Dispatch and track maintenance requests and follow through to resolution Troubleshoot resident concerns in areas like HVAC, plumbing, electrical, etc. Communicate directly with vendors, residents, and property owners Maintain accurate records in our system and support document handling for leases Proactively resolve issues the same day whenever possible Serve as a key liaison between our residents and internal departments

Job Qualifications Education:  High School Diploma required; Associate’s Degree preferred Experience:  2-3 years in a customer service, administrative, or front-facing role

Skills: Strong communication and interpersonal skills Excellent multitasking and time management Comfortable making decisions and thinking independently Calm under pressure and able to de-escalate difficult situations High coachability and willingness xsgimln to grow Spanish/English bilingual is a plus Must have a valid driver license

Ideal Candidate Traits Dependable and punctual Adaptable and able to shift gears quickly Detail-oriented with a passion for doing things right Thrives in a fast-paced environment Enjoys solving problems and creating solutions Genuinely cares about delivering a high level of service

Benefits 401(k) with matching Health, dental, and vision insurance Life insurance Paid time off Career growth opportunities

Schedule Monday to Friday 8-hour shift In-person (Memphis, TN office)