Intern, Customer Success

New Today

SHRM Paid Internship Program SHRM's paid internship program enables students to participate in valuable real-world work experience through various tailored assignments within their areas of interest and fields of study. Students will be tasked with different team-specific projects, and tasks, and participate in professional development projects and events to prepare them for their future careers. In this role, you will assist our sales team in researching buyer trends, creating reference guides, making slide decks, and creating other training materials in support of our sales team. A successful candidate for this position must be eager to learn how to create resources, edit content, and provide feedback on the content, tools, and resources you create. As part of this role, you will collaborate cross-functionally with the Technology, Accounting, Customer Experience, Marketing, and Business Intelligence teams to continuously improve our sales cycle and empower our sales representatives. This is a paid internship starting at $20.00/Hour. This is a 10-week, summer internship from June 2, 2026 - August 6, 2026. Responsibilities Coordinating new hire materials for sales reps Maintain SharePoint site and other resource centers that house training content Assist in conducting market research with current client and future clients Develop sales communications materials (email campaigns, upcoming events, newsletters) Will assist in event preparation by coordinating dates, appointments, details, speakers, and logistics Coordinate with clients for event and meeting scheduling Create and review presentation decks for client meetings Carry out division-specific tasks/activities as assigned by the supervisor throughout the internship Manage deliverables and provide regular updates Education & Experience Requirements Preferred field of studies: pursuing a bachelor's of business, technology, human resources, or other related fields 0-3 years of relevant work experience Knowledge, Skills & Abilities Strong problem-solving analytical skills Strong skills in business written and verbal communication skills High levels of commitment and initiative Ability to successfully work in a team Ability and willingness to follow directions Possess a professional demeanor and interpersonal skills Ability to maintain confidentiality and exercise good judgment Proficient in Word, PowerPoint, Excel, Access, and Outlook Ability to effectively leverage artificial intelligence (AI) tools and technologies to streamline workflows, enhance productivity, and improve overall work quality Additional Notes Physical Requirements This position operates in a typical office environment and requires the ability to perform essential job functions with or without reasonable accommodation. Physical requirements may include: Prolonged periods of sitting at a desk and working on a computer. Frequent use of hands and fingers for typing, handling documents, and using office equipment. Occasional standing, walking, bending, and reaching. Ability to lift and carry up to 30 pounds as needed. Clear verbal and written communication skills for effective interaction with colleagues and stakeholders. Work Environment Hybrid Schedule (3 Days In-Office / 2 Days Remote): This position follows a hybrid work schedule, with Tuesday through Thursday in office and Monday and Friday remote. Employees must be available during standard business hours, with core hours beginning between 8:009:00 a.m. and concluding between 5:006:00 p.m. local time.
Location:
Alexandria
Category:
Office And Administrative Support Occupations

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