Medical Appointment Clerk job in Wright Patterson AFB, OH.

Veterans and Military Spouses Encouraged to Apply

Benefits/Compensation:

Health and Welfare Fringe Benefits: $5.09 per hour

Paid Holidays - 11 days

Company-funded match and safe harbor 401(k)

Medical, Dental and vision plans available

Life insurance and accidental death plans available

Short-term and long-term disability plans available

TRICARE Supplemental available

Supplemental Benefit plans available

Employee Assistance Program

Pet Insurance Plans available

Will Preparation Services available

Medical Appointment Clerk Job Overview:

Adhere to assigned schedule, including lunches and breaks.

Answer each call within contractual obligations.

Regular attendance is required.

Adhere to minimum key performance indicators policy.

Adhere to all rules and regulations to include but not limited to Health Insurance Portability and Accountability Act (HIPAA) and The Joint Commission (TJC)

Foster a positive working environment

Treat all encounters professionally

Ability to reliably commute to assigned location

Create an engaging, supportive atmosphere that fosters active learning and confidence.

What You'll Do

Handle each call received, providing a one call resolution for the caller.

Schedule, reschedule, and/or cancel appointments.

Correct booking errors for inbound and outbound calls.

Conduct outbound calls as required.

Provide MHS Genesis secure messaging services as required.

Work in conjunction with the various departments and organizational leadership teams.

What You'll Need

High school diploma or General Educational Development (GED) equivalency

Skilled in Microsoft 365 and other software programs.

Excellent interpersonal and customer service skills, proper telephone etiquette.

Ability to critically think, define problems and obtain solutions.

Must be able to obtain clearance to be granted a Common Access Card (CAC).

Must be able to clearly communicate, verbally and written with coworkers and clinic staff.

Healthcare administrative experience - preferred

Call center experience - preferred

Critical thinking skills and attention to detail.

Receptive to feedback.

Ability to navigate and utilize computer systems effectively.

Come join our team of healthcare professionals!

www.fsrpeople.com

Federal Staffing Resources (FSR) is an Equal Opportunity Employer. We make employment decisions based on qualifications, merit, and business needs, and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under federal, state, or local law. FSR is committed to providing reasonable accommodations for qualified individuals with disabilities and sincerely held religious beliefs. We proudly encourage Veterans and individuals from all backgrounds to apply.