Medical Assistant I

Integrated Resources, Inc., is led by a seasoned team with combined decades in the industry. We deliver strategic workforce solutions that help you manage your talent and business more efficiently and effectively. Since launching in 1996, IRI has attracted, assembled and retained key employees who are experts in their fields. This has helped us expand into new sectors and steadily grow.

Job Description

Duties: Front Office - Answering phones, scheduling appointments, verifying eligibility, assisting with medication refills, recording phone notes for patients, addressing incoming and outgoing faxes. No clinical work, no hands on patient care.

Follows direction and anticipates the needs of the patient flow according to the Providers orders.

Assists providers with patient visits and procedures (Pap Smears, minor surgical procedures, etc.)

Demonstrates knowledge of all back office functions of a medical assistant in accordance with the MA scope of practice and protocol.

These functions include but are not limited to: intake and recording of health and immunization history, patient preparation for exam or procedure, administration of screening (hearing/vision) tests, preparation, administration of immunizations/medication, processing vital signs, venipuncture/blood draw/phlebotomy, and administration of injections.

Assists in cross-training new personnel in regards to front desk and back office duties and cross training of personnel.

Must work autonomously and be able to make decisions in the absence of the Supervisor and/or Administrator

Able to provide guidance to the staff and feedback to management on the performance of the staff.

Proficient in State Regulatory programs and its required documentation and patient support process.

Demonstrates knowledge of all front office functions including receipt, documentation and direction of incoming phone calls to the appropriate person in a timely and efficient manner; scheduling, documentation and follow-up on patient appointments; preparation of forms and charts applicable to patient check-in or check-out; appropriate facilitation of specialty referrals, labs, e-x-ray, etc.

Assures completion of patient visit documentation including logs, patient charting, inventory, etc. by provider & staff on date of patient visit.

Attends to prescription refills, ensuring timely completion of call backs.

Assists team in confirmation of appointment reminder calls on a daily basis.

Participates in community outreach events to foster enrollment growth.

Contributes to patient satisfaction at clinic site.

Must be flexible to cover staffing shortages within cluster as well as rotational Saturday clinic hours may be required.

Abides by all Company established Policies and Procedures State Plan / Department Specific Duties and Responsibilities

Must comply with State Regulations and practice scope of responsibility

Knowledge/Skills/Abilities

Proficient in Medical Assistant duties including the front and back office skills and medical terminology

Must have the ability to work in a face paced, multi-cultural environment supporting multiple Providers

Good interpersonal and problem solving skills.

Must have the ability to satisfactorily speak, read, write and understand English for effective communication.

Must be computer proficient in typing and system/ database support

Knowledge of Electronic Medical Record (EMR) and Practice Management (PM) systems are a plus

Promotes a helpful, friendly and resourceful environment for the patients.

Bilingual preferred.

Embodies and promotes values

Ability follow direction and abide by established Policies and Procedures

To Maintain regular attendance based on agreed-upon schedule

To Maintain confidentiality and comply with all Health Insurance Portability and Accountability Act (HIPAA) and Protected Health Information (PHI) Regulations

Ability to establish and maintain positive and effective work relationships with coworkers, clients, members, providers and customers

Qualifications

Required Education: High School Diploma or GED equivalent.

Required Experience: 0-2 years Medical Assistant Experience

Preference: Certified MA