Medical Receptionist

To provide clerical support in the Endocrinology/Neurology departments, adhere to all policies and procedures of MMC, and meet the needs of patients in a teamwork approach.

Working Conditions:

Work is performed in an office setting and involves frequent telephone contact, as well as face-to-face communication with patients. Interactions with others in constant and interruptive. There is possible exposure to communicable diseases, toxic substances, bodily fluids, and other conditions common to medical practice. Varied activities including walking, bending, reaching, lifting (up to 30 pounds), stooping, assisting patients and sitting for extended periods of time may occur. Also, occasional stress from multiple responsibilities.

Job Responsibilities:

Represent MMC in a courteous and professional manner

Greet guests and incoming phone calls in a polite, prompt, and helpful manner

Take accurate messages which include all required information

Process voicemails

Be at your workstation on time and prepared to start the day

Email communication is utilized in this department for important messages and updates. Staff members are expected to read emails frequently.

Be flexible when asked to stay past your scheduled work time (as needed) to accommodate the needs of patients

Prepare and process fee tickets, patient forms, etc. for patient appointments

Collect co-payments, deductibles, co-insurance, or other patient responsible balances

Schedule appointments & schedule required testing, labs, or other specialist referrals

Prepare daily deposit and maintain cash bag

Obtain accurate demographic and insurance information form patients to ensure accurate billing and maximum reimbursement

Provide prompt, efficient, and accurate patient service

Meet or exceed patient, doctor, and staff expectations through a cooperative, teamwork approach

Keep your work area and the clinic clean

Be knowledgeable of and adhere to all HIPAA and OSHA guidelines.

Be knowledgeable of and adhere to all MMC policies and procedures.

With instruction, perform other duties as required or assigned

Required Skills:

Excellent customer service skills

Strong skills in communicating effectively with co-workers, providers, and patients

Ability to conduct daily functions in an appropriate, professional, and compassionate manner

Ability to manage/prioritize multiple tasks in an efficient and timely manner

Teamwork attitude

Flexibility to respond to changing demands

Ability to react calmly and competently in stressful situations

Effectively utilize computer systems and programs that are necessary to complete daily tasks

Education/Experience Requirements:

High School diploma or GED

Experience preferred but not required

MMC Vision, Mission, and Values:

Our vision is to be a leading contributor to community health through participation in programs that promote wellness, facilitate diagnosis, and enhance treatment of disease.

Our mission is to foster continuous improvement in community health through the delivery of quality, accessible medical and surgical care in a cost-effective manner to the residents of Middle Tennessee.

Our values guide our actions as we strive to carry out our mission.

A progressive approach to advances in medicine and changes in the health care delivery system

Responsive to patient and community needs

Collaborative with other physicians, hospitals, allied health providers and the community in improving health care

Professional, ethical and socially responsible

Team-oriented management and leadership

A positive, open and responsive work setting