What Will You Do? Provide exceptional customer service while adhering to safety protocols. Facilitate an efficient flow of customers through the reception area. Manage incoming phone calls by answering, screening, and forwarding them following company guidelines. Navigate managed care plans and obtain necessary documentation from insurance providers. Deliver accurate information to customers and assist them effectively. Schedule and confirm appointments, follow-up visits, and classes. Organize and file patient records on a daily basis and prepare files for upcoming appointments. Monitor order statuses, communicate updates to customers regarding their orders and any potential delays. Maintain a tidy and presentable reception area stocked with necessary materials. Handle daily mail and deliveries while keeping track of office supply inventory. Participate in mandatory communication meetings regularly. Are You the Right Fit? Previous experience as a Receptionist, Front Office Representative, or in a similar role is preferred but not mandatory. 0-2 years of relevant experience or training is preferred. Familiarity with managing multiple phone lines is a plus. Strong customer service and organizational skills are essential. Education: High School Diploma or equivalent. Additional Information At National Vision, we value hard work and offer competitive pay, bonus opportunities, and a comprehensive benefits package for you and your family. Our Benefits Include: 401k retirement savings plan with company match and stock purchase options Paid sick leave Parental leave Employee discount on eyewear College scholarship program Focus on Professional Growth: Access to training programs to enhance your skills Opportunities for educational courses Commitment to internal promotions and career progression. Join National Vision and discover a rewarding career path in a supportive environment filled with growth opportunities. We are an equal opportunity employer and assess qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other legally protected characteristics.