POSITION PURPOSE AND SUMMARY The Part-Time Overnight Guest Service Representative is essential in ensuring a pleasant experience for our guests during nighttime hours when the hotel lobby is closed. This position offers not only a fulfilling role but also provides the chance for onsite living, as a guest room for lodging is included. You will be tasked with responding swiftly to urgent guest needs, such as key issues, noise complaints, emergencies, and after-hours check-ins, typically within 30 minutes of being notified. MAJOR / KEY JOB FUNCTIONS Your daily responsibilities will adapt according to the hotel's needs: Promptly address guest requests, check-ins, maintenance issues, and emergency situations in coordination with external service agents. Ensure the security of hotel keys to avoid theft or misuse. Log keys in and out as needed. Conduct guest check-ins/check-outs, warmly welcoming them, registering, assigning rooms, issuing keys, and processing payments promptly. Stay well-informed about hotel policies, training, and safety protocols. Report safety and security concerns following company policies. Provide comprehensive information regarding hotel amenities, services, local attractions, and directions to guests. Perform basic bookkeeping tasks including logging events, generating reports, and managing guest accounts. Maintain proficiency in hotel management software and computer systems. Assist during emergencies and coordinate effectively with first responders as needed. Be flexible and ready to cover shifts at nearby hotels if staffing needs arise. Take on additional responsibilities as assigned by management. KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES Ability to read and interpret safety guidelines and operational instructions effectively. Skilled in documenting events and preparing routine correspondence. Proficient in using mobile devices and hotel management software. Strong verbal and written communication skills in English. Computer literacy for data entry and reporting, including familiarity with Microsoft Office Suite and hotel property management systems. Maintain a friendly and patient demeanor when interacting with guests and staff. Exhibit a professional appearance and conduct at all times. Self-motivated with the ability to prioritize tasks and thrive under pressure. Strong problem-solving capabilities and time management skills. Aptitude for carrying out basic mathematical calculations. Utilize common sense to carry out instructions and resolve straightforward issues effectively. BENEFITS Weekly Pay! Competitive wages. Welcoming and positive work environment. Employee recognition programs. Vision Insurance. 401(k) Savings Plan. Employee Assistance Program (EAP). Discounts through the Employee Perks Program with major companies. COMPENSATION Compensation will be determined based on factors such as the role, experience level, time in position, and location. All compensation complies with applicable federal, state, and local wage laws. This organization is an Equal Opportunity Employer, committed to ensuring all applicants and employees are treated fairly regardless of race, color, religion, sex, national origin, disability, veteran status, or any other characteristic protected by law. ENVIRONMENTAL JOB REQUIREMENTS Must be available to respond to on-call requests typically within 30 minutes during overnight hours. Occasionally work near moving mechanical parts and in various weather conditions, with exposure to fumes or airborne particles. Noise levels in the workplace may range from quiet to moderate. Regularly required to stand, walk, and navigate hallways efficiently, operate mobile devices, and communicate effectively. Must be able to physically handle objects weighing up to 50 pounds occasionally. MINIMUM QUALIFICATIONS A high school diploma or GED; or 1-3 months of related experience and/or training; or an equivalent combination of education and experience.