This position provides technical assistance and technical training to dealers. The person in the position is a resource for customers for technical expertise.

Duties and Responsibilities:

Provide technical assistance to dealers and associates with equipment issues or questions Make onsite visits as needed in an advisory capacity to resolve issues Travel an assigned territory to meet with customer and branch personnel. Some overnight travel will be required. Conduct training to both dealers as well as internal personnel. Group sizes will range from small to large. Training material will range from new products to general knowledge Make dealer visits to promote the company and our products with the TMs upon request Provide and educate on service bulletins and other critical communications Effectively communicate and document issues with equipment for OEM manufacturer's Be responsible for assisting dealers and associates with diagnosis of equipment malfunction and warranty administration through our vendors Stay up to date on industry knowledge, regulations, and technology

MINIMUM QUALIFICATIONS OR STANDARDS REQUIRED TO PERFORM ESSENTIAL JOB FUNCTIONS

Language Skills: Requires the ability to read and comprehend a variety of informational documentation, procedures and correspondence. Requires the ability to read to write correspondence with proper format, punctuation, spelling, and grammar. Requires the ability to effectively communicate with customer and employees using correct English and a well-modulated voice. Requires good voice quality that is conversational and professional. Requires the ability to follow verbal and written instructions, guidelines and objectives.

Numerical Aptitude: Must be able to add, subtract, multiply and divide.

Reasoning Ability: Requires the ability to apply common sense understanding to carry out written or oral instructions.

Manual Dexterity: Requires the ability to use a variety of office machines and equipment. Must have average levels of eye/hand/foot coordination.

Physical Demands: Must be able to operate computers, calculators, copy machines, facsimile machines and other general office equipment. Extensive use of computer monitor, keyboard and telephone is required. Must be physically able to lift equipment components, parts and machinery. Occasional standing bending, stooping and/or walking are required. Must be able to use body members to work, move, and lift or carry moderately heavy objects, equipment or materials up to 20 pounds. Physical demand requirements are at levels for moderately active work. Specific visual abilities required by this job include close vision, distance vision, peripheral vision and color vision for reading.

Physical Communication: Must have the ability to talk (expressing and/or exchanging ideas by means of spoken works) and hear (perceiving sounds of nature by ear). Physical appearance to the public and internal employees must be positive.

Working Conditions and Hazards: Work is mostly performed in a traditional office setting. Must also be able to perform work in a warehouse that may be dimly lit with exposure to wet and/or humid conditions, fumes and airborne particles. There is some risk of exposure to toxic or caustic chemicals and gases, outside weather conditions, extreme cold or heat and loud noises.