Team Member

Planet Fitness is the brand of choice in the health and fitness industry, with a mission statement of providing a clean, affordable, and non-intimidating gym environment for everyone. As a Team Member you will be responsible for maintaining two key components of the brand:

Friendliness: We create a positive Member experience by providing world-class customer service to PF Members, Guests, and Prospects.

Cleanliness: We hold ourselves to the highest standard of cleanliness, and our members do as well! We focus on everything from the High-Impact Areas (Front Desk, BCM Spa, Locker Rooms) to the baseboards, to underneath the treadmills. It is quite simply a prerequisite for a successful club, and it is fully expected that anyone and everyone on the team cleans on a consistent basis.

You want to contribute to building an atmosphere of positivity, inclusivity, and you value a culture of equity, hard work, recognition, respect, and trust. Join an inclusive and casual team environment with co-workers who, like you, will help make us all great. Work-out for free and enjoy the Black Card amenities Generous PTO plan. Build a career through advancement opportunities.

What you'll do:

• Follow the 10/5 Rule: Intentionally acknowledge anyone within 5 feet whether they're coming in/leaving the Club, out on the floor, or up at the Front Desk.
• Conduct accurate Tours and Info. Calls for Prospects through memorization of specific scripts.
• Handle all Front Desk activities, including: -Personalized check-ins for every Member, Guest, and Prospect. -Address security issues with check-ins (such as no photo on file) and overdue balances. -Answer phones in a friendly manner and assist with a variety of questions. -Take Prospects and Guests on tours, educate on membership options, and get them signed up. -Facilitate updates to Member accounts, such as updating billing information or rewriting an agreement.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Operate tanning booths and other amenities for Black Card Members.
• Assist in maintaining the cleanliness of all aspects of the club.

Qualifications/Requirements:

• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding Member expectations.
• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Current CPR/AED Certification preferred.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• Must be 18 years of age or older.
• High School diploma/GED equivalent required.

Physical Demands:

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will encounter cleaning agents during shift.

Compensation: $14.20 per hour