Warranty & Returns Advisor

Air Lift, a third-generation family-owned company, was founded in 1949 in Lansing, Michigan. Air Lift supplies the automotive aftermarket with load assist products and performance suspensions for show and track. Our goal is to consistently provide products and services that meet and exceed customer's requirements and expectations. We do this by recruiting top talent and retaining them through our commitment to professional development and preservation of our culture.

Job Description Summary

Air Lift Company is seeking to add 2 Warranty & Returns Advisors to our amazing team! Our Warranty & Returns Advisors are responsible for managing warranty claims, providing technical support, and ensuring seamless customer experience throughout the warranty process. The ideal candidate will have a strong understanding of automotive components, excellent communication skills, and a passion for resolving customer issues with empathy and efficiency.

Available Positions 1 Advisor to service our Eastern Time Zone customers. Hours would be 8:00am - 5:00pm ET 1 Advisor to service our Mountain and Pacific Time Zone customers. Hours would be 8:00am - 5:00pm PT (11:00am - 8:00pm ET) Essential Duties Review, process, and resolve warranty claims in accordance with company policies. Communicate with customers, dealers, and distributors regarding warranty eligibility, procedures, and outcomes via, phone, email and web warranty portal. Provide technical support and troubleshooting guidance related to warranty issues. Maintain accurate records of claims, correspondence, and resolutions in CRM systems. Collaborate with engineering and quality teams to identify product trends and potential improvements. Educate customers on warranty coverage, product care, and installation best practices. Support continuous improvement initiatives in warranty processing and customer satisfaction. Position Requirements: 2-4 years of experience in warranty administration, technical support, or customer service in the automotive or aftermarket industry. Strong mechanical aptitude and familiarity with suspension systems or vehicle modifications. Excellent written and verbal communication skills. Experience with CRM platforms and warranty tracking systems. Ability to manage multiple claims and prioritize tasks effectively. Detail-oriented with a commitment to accuracy and customer satisfaction. Preferred Qualifications: Bilingual in English & Spanish Automotiveaftermarket experience(hands-on or customer-facing). Familiarity with suspension systems, air systems, or related mechanical components.

Monday - Friday 8:00am - 5:00pm.

Seeking 1 Advisor to work in the Eastern Time Zone and 1 Advisor to work in the Pacific Time Zone!